How To Guides
NEW: IF YOU ARE UNABLE TO PROCESS YOUR ORDER
If you are unable to complete your order this is due to an update from Worldpay and certain card providers. You are required to re-enter your card details in to your account.
We recommend that you delete your existing saved card details before adding them again.
Go to>
My Account
Saved Payment Methods
Delete Your Card
Then go to
Add New Payment Card
If you have items in the basket you can now go back to the basket and complete your order.
Creating An Account and Placing Your First Order
Q: Can I choose what day and time I can receive delivery?
A: We deliver to certain postcodes on certain days. This keeps our carbon footprint as small as possible and helps keep our delivery charge at only £1.00.
Visit our Delivery Info page. This page will tell you where we deliver and on what day.
If we do not currently deliver to your postcode, register your details HERE and we will notify you when we have extended to your area!
Q: What time will I get my delivery and will it be the same time every week?
A: We tend to deliver between 2pm and 8pm, although sometimes this may vary.
Q: Do I need to be in to receive delivery?
A: No. When you register an account we ask you to nominate a place where your order can be left if you are out. If your safe place is uncovered, we will put your box in a bag. If you have ordered a meat box, we will leave it in a cool bag. Please return the cool bag the following week!
If you need to change your safe place, please contact us.
Q: What is the deadline for getting my new order in or amending my existing order?
A: 9am two days prior to delivery. Eg. If your delivery day is on Wednesday, your deadline is 9am Monday.
Q: What is the minimum order value?
A: The minimum order is £10.
Q: When will I be charged for my order?
A: You will generally be charged the day prior to your delivery, but we do reserve the right to charge your order at any point once you have submitted it (or it has been generated if it is a repeat order).
Q: I want to place an order for delivery more than a week in advance. What do I do?
A: The checkout will only offer you delivery for the next available delivery day. If you wish to order more than 1 week in advance, go ahead and place your order selecting the date on offer in the checkout. Ignore the date in your email confirmation. Call us on 01637 873 756 or email us help@realfoodbox.co.uk with your order number and preferred date of delivery and we will change it for you.
Q: Can I send a Real Food Box order as a gift?
A: Yes, as long as they live within our delivery zone. Create an account for the receipient. Remember that we will still need a safe place to leave their order in case they are out.
Getting The Best From Your Seasonal Fruit and Veg Box
Q: Can I choose what comes in my Real Food Box?
A. Of course! We have set boxes and many individual items to choose from. You can order just a set box, a set box and individual items or just individual items - whatever suits you best!
Managing Your Account
Q: Am I tied in to a contract? What if I am going away?
A: No, you can stop your Real Food Box order at any time.
Anything can be ordered as repeat order or as one-off order. If you have a repeat order and wish to amend your order at any time, Log In and go to Future & Repeat Orders. Click on Amend on the desired product and here you can cancel any weeks that you don't want that item.
Adding To An Existing Real Food Box Order
Q. If I have a repeat order, can I add to my existing order?
A. Yes. Log in. Add the desired products to the basket in the usual way. In the checkout, select Add To Existing Order from the delivery options. You can then choose which order you would like to add it to.
Q: Do you take back boxes and packaging?
A: Absolutely! If you are going to be out, please leave them out for us to collect when we next deliver to you.
Q: Is there anywhere I can collect my order from?
A: Yes. You can collect your order from Trevilley Farm Shop, Newquay, TR8 4PX, Tuesday - Saturday, Midday until 5.30pm.
Select Click and Collect in the checkout.